PRODUCT QUALITY and CUSTOMER SATISFACTION is our highest priority.
ShopAlpha Customer Service Reps are available to assist you...
Monday - Friday : 9 a.m. to 5 p.m. (E.S.T.)
Weekends & Holidays : Closed
Contact Information...
Toll Free Phone: 1.866.631.0719
Fax : (US) 1.703.378.4910
E-mail Address: customerservice@ShopAlphaIndustries.com
FREE SHIPPING:
Free shipping promotional offers and/or discounts apply only on basic domestic ground shipping to continental U.S. addresses. Alaska, Hawaii and any International destinations are not included in Free Shipping offers. Cannot be combined with any other promotional discount code or program.
Having problems with your Free Shipping promo codes? Simply spend at least $100 and use the promo code AlphaShip99 during checkout to save even more money on your purchase.
DOMESTIC RETURN POLICY:
To ensure a completely satisfied experience, ShopAlphaIndustries.com will accept returns, pay for return shipping and refund all merchandise that satisfies the Conditions of Return.
CONDITIONS OF RETURN:
- Request for return is made within 45 days of order date
- Product must be unused, unworn, unwashed and not damaged
- Product must have all original tags and labels attached and undamaged
- Product must be returned complete with all parts and accessories
- Product must be returned in original packaging
- Product must be shipped back to fulfillment warehouse within 20 days from issue date of Return Authorization (RA)
- Returns must be shipped from the United States
RETURN AUTHORIZATION:
All returns must be authorized by ShopAlphaIndustries.com customer service. To receive authorization please email to: customerservice@shopalphaindustries.com
Include the following information in the email;
- Subject heading: RETURN (ORDER NO.)
- SOLD TO
- ORDER DATE
- SKU # and quantity you want to return
*Refer to the PACKING SLIP enclosed in the original box for order information.
A customer service representative will respond via email or phone within 3 business days with a Return Authorization (RA) number and instructions of how to ship back the merchandise.
REFUND POLICY:
Once we receive the merchandise and confirm all Conditions of Return are met, we will refund the value of the returned merchandise, sales tax included, to the same credit account used to make the original purchase.
If original purchase was made by cash, personal check or money order, refund will be mailed to the billing address in the form of a corporate check from Alpha Industries, Inc.
EXCHANGES:
Merchandise exchanges are accepted within 60 days of order date. All exchanges require authorization.
To receive authorization please email: customerservice@shopalphaindustries.com
Include the following information in the email;
- Subject heading: EXCHANGE (ORDER NO.)
- SOLD TO
- ORDER DATE
- SKU # and quantity you want to exchange
- Replacement STYLE NAME, COLOR, SIZE
*Refer to the PACKING SLIP enclosed in the original box for order information.
A customer service representative will respond via email or phone within 3 business days with exchange instructions.
INTERNATIONAL RETURN POLICY:
ShopAlphaIndustries.com will accept returns and refund all merchandise that satisfies the Conditions of Return. ShopAlphaIndustries.com will NOT pay for return shipping from any location outside the United States.
CONDITIONS OF RETURN:
- Request for return is made within 45 days of order date
- Product must be unused, unworn, unwashed and not damaged
- Product must have all original tags and labels attached and undamaged
- Product must be returned complete with all parts and accessories
- Product must be returned in original packaging
- Product must be shipped back to fulfillment warehouse within 30 days from date of Return Authorization
Errors on our website(s):
Prices and availability of products are subject to change without notice. Errors will be corrected upon discovery and Alpha Industries reserves the right to revoke any stated offer due to any unintentional errors, inaccuracies or omissions. This includes any orders that have been submitted, whether or not the order has been confirmed or your credit card has been charged.
If your credit card has already been charged for the purchase and your order is cancelled, Alpha Industries will issue a credit to your credit card account in the amount of the charge. Individual bank policies dictate when this amount is ultimately credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the Alpha Industries Return Policy noted above.
Privacy Policy:
Disclosure of information to third parties:
Your personal information is used by us in order to process and ship your orders. Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. If necessary, we might use this information to contact you for help processing the order. We respect your privacy. Our secure server software encrypts all personal information, ensuring that your information stays private and protected. Aggregate information is general in nature and does not contain any personally identifying information. Aggregate information about traffic patterns, sales, and other site information may be shared with partners, vendors, and other reputable third parties.
We will NOT sell your personal information to third parties!
Safety and Security
Shopping with ShopAlphaindustries.com is safe and secure. We ensure that it's safe by transferring all of your personal information, including your name, address and credit card, over a Secure Socket Layer (SSL) line. This ensures that your information is encrypted and cannot be read by others as it travels over the Internet. The secure mode begins when you initiate your order. You will know you're in secure mode when the tiny padlock icon (located at the bottom of your browser) appears as "locked." You also can verify you are in secure mode by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." And after the information reaches us, it is stored on a secure server, resides behind a firewall and cannot be accessed from outside the company. At that point, your information can only be accessed by employees to process your orders. We guarantee every transaction as 100% safe and secure.
Consent:
By using our website, you're agreeing to let us collect and use your non-personal information as we describe in this Privacy Policy. By providing personal information to us through our website or through our customer service department in connection with our website, you're agreeing to let us collect and use your personal information as we describe in this Privacy Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
Privacy Policy last updated July 13, 2009.
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